Customer Care Effectiveness (Level 2 Certificate)

eDistant Learning
Ref: EDNCC - BOS02
Course Type: Home Study
Study Hours: 150 Hours/Flexible
Tel: 0800 009 6081

A distance learning course is the ideal way to gain an Effective Customer Care Certificate. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning Effective Customer Care is a flexible and convenient course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Level 2 in Effective Customer Care course is a fully comprehensive course, no prior knowledge is required.

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas that can improve the services you offer and show how these can benefit your business.

The EDI Level 2 in Effective Customer Care course is divided into eight comprehensive modules:

Module 1: Recognising Customers

Module 2: The Importance of Exceptional Customer Care

Module 3: Customer Care and Service Principles

Module 4: Providing Information, Advice, Products and Services to Customers

Module 5: Responding to Special Requests

Module 6: Customer Service and Legislation

Module 7: Dealing with Customer Complaints

Module 8: Helping Customers with Particular Needs

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