IT Service Desk Analyst
Reference: 264
Date Posted: 18 Jan 2008
Salary: £11,841 - £22,992
Position Type: Permanent
Location: South East
Details:
IT Service Desk Analyst - Chelmsford
Closing date: February 1, 2008
Headquarters, IT Department.
The IT Service Desk is the first port of call for our customers, receiving on average 300/400 calls a day. This is a very busy team with excellent job satisfaction, playing a key role in the IT Department.
You will have proven experience of working on a Service Desk with the ability to identify, prioritise faults and allocate to relevant internal and external support teams. You will also have a basic knowledge of Service Level Agreements.
The key skill areas that we are seeking are team working, communication (both verbal and written), customer service, problem solving, information management and technology and personal responsibility.
For an application pack, contact the HR Business Team, on 01245 452716, quoting reference number 264 or visit our website by clicking on the link below:
http://www.essex.police.uk/recruitment/r_sta_02.php
For more information about Information Technology click here
http://www.essex.police.uk/yourarea/y_ds_che.php
