Station Duty Officer
Reference: CB30
Date Posted: 15 Sep 2009
Position Type: Contract - 6 weeks
Location: Greater London
Details:
Essential Skills
The ability to work quickly and accurately under pressure.
Ability to make accurate decisions.
Being able to ask pertinent questions of customers regarding their enquiries.
Proven customer service skills with a particular focus on good communication, active listening, interpersonal skills and be able to engage effectively with people in potentially aggressive encounters when required.
The ability to work effectively in a team and alone.
The ability to manage one’s own time effectively and to work unsupervised.
Good general educational background, especially in English.
Numerate to handle cash accurately.
Sound keyboard skills and the ability to learn and use IT packages effectively.
Be fully trained in the computerised 'systems' including Command and Control (logging and monitoring of incidents and whereabouts of resources), CEDAR (crime reporting and monitoring), as well as the LAN (Local Area Network system which is the opening screen on the computer which provides access to the above as well as numerous other useful 'tools' such as telephone directory, duty sheets and so forth).
Day to Day Duties
Receive and record crime complaints as the first stage of the investigation process, in line with national and force counting rules, rules of disclosure and the performance objectives of the Police Area.
Receive and record all requests for police assistance in line with Standard
Operation Procedures.
In accordance with current policy, record and manage the process of persons reporting to the police station as a condition of bail, and in relation to forms HORT1&2/Fixed Penalty Notices/Prohibition Notices and recording and reporting of offences arising from above.
Receive record and, where appropriate, issue documents associated with the role of an SDO.
Receive and receipt all moneys collected in delivery of the above services, and manage the issuing of station petty cash (out of office hours), according to appropriate financial accounting procedures.
Deal with all customers both internal and external, by providing timely advice in accordance with current policy, implementing appropriate procedures or when necessary, appraising supervisory officers accurately.
Deal with the reporting of road traffic collisions in accordance with current legislation and procedures, including the issuing of HORT1s and Notices of Intended Prosecution.
Please contact Chris Brown on 0208 249 6605 if interested or alternatively email chris.brown@policingsolutions.co.uk
