TELEPHONE RESEARCH COORDINATOR
Reference: 14669
Date Posted: 9 May 2008
Salary: Scale 3 £5,935.62 - £6,339.72
Position Type: Permanent
Location: East Midlands
Details:
Department for Service Improvement - FHQ
Scale 3 £5,935.62 - £6,339.72
14 Hours – 5.00 - 8.30pm Mon - Thurs
Permanent
Post reference: 14669
Closing Date: 23 May 2008
Interview Date: TBC
PURPOSE OF THE JOB:
To survey members of the public who have had contact with Northamptonshire Police to provide data for the force's performance indicators, supporting management information and to undertake any ad hoc research. Also to oversee the administration, co-ordination and monitoring of work carried out.
MAIN RESPONSIBILITIES:
• Draw from the records of all incidents reported to Northamptonshire Police and from other sources, a random sample of the population to be interviewed for telephone, postal or personal interviewing.
• Conduct telephone interviews with members of the public according to a predefined format but treating each person as an individual and promoting the image of the force by maintaining a professional attitude and courteous approach at all times.
• Conduct face-to-face interviews or postal surveys with members of the public as directed by the Senior Research Officer.
• Record the result of each telephone, postal or personal interview on a computer ensuring the preservation of accurate and accessible records.
• To provide feedback (by e-mail) to police officers and support staff concerning their performance.
• To perform administrative duties as well as coordinating and monitoring the work carried out by other telephone researchers.
For a full job description and application form please visit the careers page on our website by clicking on the link below:
Northamptonshire Police Careers Page
