Call Centre Manager
Reference: HQOP015
Date Posted: 9 May 2008
Salary: £53,082 - £58,395
Position Type: Contract
Location: East Midlands
Details:
Call Centre Manager
Location Headquarters, Arnold covering an additional site at Mansfield
Salary £53,082 - £58,395
Hours 37 hours per week
Posted on 29th April 2008
Closing date 15th May 2008
We have a new and exciting opportunity for a highly skilled and motivated individual to join our senior management team as a Call Centre Manager.
Nottinghamshire Police is investing in an industry expert to assist its growth and desire to become a leader in the call centre arena.
You will be responsible for the performance management of 2 call centres, a switchboard function and a number of back office activities totalling approximately 400 staff.
This is a fast paced performance and quality driven environment which handles 736,000 calls per year a significant number of which arrive through the ‘999’ facility.
You will be responsible for leading, managing and developing a quality, cost effective, performance measured and pro-active Call Management Service, which makes a positive contribution towards the achievement of the strategic aims and business plans of Nottinghamshire Police.
Application forms for the post mentioned above are available by e-mailing your name, address and the required job reference number to or by telephoning the police staff recruitment line on Completed application forms should reach HQ Recruitment, Sherwood Lodge, Arnold, Nottingham by 4.00 pm on Thursday 15 May 2008. Please quote appropriate reference number.
For an application pack, please email your name, address and reference number for the position your interested in to:
police.staff.recruitment@Nottinghamshire.pnn.police.uk
Or Telephone 0115 967 2408 (24hr Answer Machine)
