CUSTOMER SERVICE UNIT ADMINISTRATOR
Reference: 17535
Date Posted: 31 Mar 2008
Salary: £14,856 - £15,870
Position Type: Permanent
Location: East Midlands
Details:
Northamptonshire North - Corby
Scale 3 - £14,856 - £15,870
37 Hours per week
Permanent
Post reference: 17535
Closing Date: Thursday 3rd April 2008
Interview Date: Week Commencing Monday 14th April 2008
PURPOSE OF THE JOB:
To maintain a comprehensive and efficient crime filing system and provide an effective cohesive administrative function in support of operational policing.
MAIN RESPONSIBILITIES:
• To document and “clear” all crime and non-crime files received following judicial process, updating victims of crime and Force computer systems.
• To research Force Computer Systems to identify crimes that will assist officers and authorised internal and external organisations in their enquiries.
• To assess and respond as required to external enquiries and correspondence, e.g. victims and offenders, solicitors, probation service, prison authorities and other interested parties in accordance with current Force policy and procedures
• To maintain a comprehensive filing and tracking system for the effective retrieval of information including the “gate-keeping” of archived crimes in accordance with current Force destruction policies.
• To input crime and non-crime data on crime recording system as required and dependent on operational needs. To ensure the integrity of the information input and make the necessary amendments and deletions as appropriate .
• To evaluate and efficiently process all claims received from the Criminal Injuries Compensation Authority in support of national protocols by accurately and correctly selecting and summarising sensitive information for disclosure to relevant agencies.
• To research and reply to PNC audit enquiries.
• To provide other general administrative support to the Customer Service Unit including filing and file retrieval, photocopying and typing as required or as directed by the Unit Supervisor.
For a full job description and application form please visit the careers page on our website by clicking on the link below:
Northamptonshire Police Careers Page
