ECC/FCC Operator
Reference: ECC749
Date Posted: 10 Apr 2008
Salary: £15,966 per annum rising to £19,821 plus 20%
Position Type: Permanent
Location: South West
Details:
ECC/FCC Operator
£15,966 per annum rising to £19,821 plus 20% unsocial hours payment. Span of hours 24/7
Have you considered a career with Wiltshire Police?
Do you have……
An excellent telephone manner?
Excellent customer service skills?
Effective communication skills?
Can you……
Assess situations quickly?
Talk to a wide range of people?
For many, the public’s first and often only means of contact with Wiltshire Police is by telephone. Wiltshire Police are committed to improving the customer experience and are now investing heavily in both technical solutions and people to make this vision a reality.
We are currently recruiting for a number of positions in our Force Contact Centre (FCC) and Emergency Communications Centre (ECC) at both our Headquarters site at Devizes and the new Divisional Headquarters at Gable Cross, Swindon.
The ECC handle all the 999 calls to the Wiltshire Police and deploy police officers and staff to both urgent and routine incidents utilising the Airwave radio network, whilst The FCC handle all non emergency contact with Wiltshire Police. These operators are responsible for the initial investigation and recording of all non urgent crime and incidents.
You will handle a variety of calls for service and assistance including 999 calls. It is essential that you have excellent communication skills and the ability to deal with distressed and confrontational callers as well as excellent IT Skills. The ability to listen, gain a quick grasp of the situation, elicit relevant information, make decisions, communicate quickly and clearly whilst remaining calm and professional at all times is vital. This post is demanding, but hugely satisfying.
Please note that the staff in the FCC and ECC work the full spectrum of shifts.
To find out more, please submit a CV detailing your full career history with a covering letter which should include
1 Details of your administrative experience,
2 Examples of situations where you can evidence;
• Effective communication skills
• Ability to work under pressure
• Customer Service Skills
CV’s can be returned by email or post tohq.recruitment@wiltshire.police.uk or Siobhan O’Connell, Recruitment Department, Wiltshire Police HQ, London Road, Devizes, SN10 2DN.
Regular Assessments will be held during April and May
PLEASE QUOTE REFERENCE: ECC749 ON ALL APPLICATIONS
Closing Date: 18/04/2008
